Hi Rhonda,
I’m very sorry to hear about your experience - I completely understand how frustrating this must be, especially since you’ve ordered this item before and were expecting the same result.
Regarding the color, the cartons you received do match what is currently shown on our website. Because these are produced in batches, there can sometimes be slight variations in shade, and we do our best to keep our photos updated to reflect the most recent inventory. This current batch is lighter than previous ones, and I apologize for that inconsistency. We have noted this color change to our manufacturer as well.
As for the quality, we have not made any changes to the manufacturer since your last order in 2023, and we haven’t received similar feedback. That said, We'd really appreciate if you could share a bit more detail on what feels different or weaker so we can look into this further.
We truly value your business and feedback, and we’d like to help however we can.