Definitely a five star! I called them and they were great. I was concerned I wouldn't get my fiance's new toy (The Incredible Egg Scale) by Christmas. They shipped it that day! I received it with time to spare! It's adorable. He started weighing eggs upon opening it. FYI, the least expensive on the web that I found and excellent service as well. GREAT COMPANY! Thank you EggCartons.com! Gratefully Yours, Patricia XOXO