MERCHANDISE RETURN POLICY: As our products either are made to contain food to be eaten by humans (egg cartons), or come in contact with animals that may carry salmonella bacteria, we cannot accept returns of any egg cartons that has been opened. All Returns Must Be Pre-Approved,. all customers wishing to return merchandise must acquire an RMA# (Returned Merchandise Authorization Number) prior to return. To acquire a RMA# Please call 1-888-852-5340, email us at Email@EggCartons.com, or write to PO BOX 302 Manchaug, MA 01526. We must receive your returned purchase within 30 days of receipt in order to issue a refund. Our standard restocking charge is 15% on most goods, and 25% on egg cartons and other items of similar type. Other items may differ depending on various factors. Shipping costs, to and from, are Non-Refundable. The customer must pay shipping charges to return goods, except when damaged or defective upon arrival.

Upon receiving, inspecting, and approving your return we will credit your account for the purchase price less restocking charge, shipping and handling cost. We reserve the right to refuse returns that have no RMA# or appear used or damaged upon return. We will make every effort to resolve problems to your satisfaction. We are on your side, and doing business with us will prove it! Customer satisfaction is our goal.

PAYMENT METHODS: EggCartons.com accepts American Express, Discover, MasterCard, Visa, PayPal, Checks, Check-By-Phone (TeleCheck), EggCartons.com Gift Certificates, Money Orders, Wire Transfers or Cashier's Checks denominated in U.S. dollars and drawn on a U.S. bank. Canadian customers please note, payment must be in U.S. Funds drawn on a U.S. bank.

RETURNED CHECK POLICY: Returned checks subject to a $25.00 Returned Check Fee for checks under $250.00, and a $40.00 Returned Check Fee for checks $250.00 - $1,000.00. For checks over $1,000, a $75.00 Return Check Fee applies. Interest at 1.9% per month (22.8% annual) shall be charged on delinquent accounts. We reserve the right to recover the costs of collection of delinquent accounts, including court costs, reasonable attorney and/or collection agency fees. Our terms are "Pre-paid" unless otherwise agreed.

UNPAID CUSTOMS DUTIES & BROKERAGE FEES: Packages shipped internationally may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. When international customers neglect, refuse or otherwise do not pay the carrier (UPS, DHL, Postal Service, or other carrier) the Customs Duties and/or Brokerage Fees associated with shipments out of the United States, and we are charged back these amounts by our shippers, we reserve the right to charge the customer's credit card or checking account for this amount, plus a US$15.00 service fee, without prior notice. Customer shall be advised of this charge when placed against their account.

PRODUCT AVAILABILITY: We strive to keep all items in stock at all times. When an item is temporarily out of stock, we shall make every attempt to notify you of this backorder. If shortage is expected to be less than two weeks, we may not notify you and instead ship when stock arrives at our warehouse.

OFFICE HOURS: Our normal business hours are Monday - Friday 8:00 a.m. - 7:00 p.m. Eastern Standard Time. Our customer service representatives will be glad to assist you!

PRICES & TERMS are subject to change without notice as market conditions warrant.

EggCartons.com reserves the right to have typographical errors and cannot be held liable for incorrect information and pricing errors.